Your first time will probably take a bit longer than future sessions, but so far we have the entire setup down to about 10 to 15 minutes.

Prices are always in

Yes, we have a dedicated support team available to answer any questions about the platform and to give you advise on the best practice and strategy to use.

Please send us a support ticket via our dedicated support platform: Here

We have different packages based on how many locations you wish to add. Fell free to contact us for any custom location plan or enquiries: here

Yes, you can customize the look of the Feedback app headers, text, main theme colour, you can select Smiles, Stars or Thumbs rating and layout templates.

Yes, you can add your logo to the platform to make it yours and unique.

You can choose whether or not you want to fully review gate, partially review gate, or not review gate at all. The are 5 different modes, all fully customizable to you needs.

Up to 50 complimentary SMS messages are incorporated per location each month. Should you need additional SMS, kindly establish a Twilio account and input the Account Sid and Auth Token provided by Twilio into the Integration section under 5 Stars Reputation.

No, there will never be any coupon codes or discounts or lifetime deals. The price reflects the fact, that we want to keep 5 Stars Reputation a premium product. The price level allows us to keep on improving the product and to add new features, while at the same time supporting the community.

Yes, of course. Please always access your designated payment account to cancel the plan that you wish to stop before proceeding to purchase to the new one. Otherwise old and new plans will be both charged. We cannot control this due to the fact that we use a third party application external from 5 Stars Reputation. Rest assured, your data will not be lost.

Changing your plan initiates immediate activation of the new plan.

Please keep in mind that any existing payment amount from your previous plan will be forfeited, and and refund or credits is not possible in any circumstance. We recommend making the plan change on the last day of your current subscription to avoid losing any previously paid amounts.

You can also send us a SUPPORT HELP DESK PLATFORM with the details of the plan you’d like to switch to, and we’ll gladly assist you with the change. Same terms and condition apply.

No. You can cancel anytime but we don’t offer refunds.

We cannot promise that, but our aim is to keep the price at the same level for years after signup. If your subscription should increase in price, you will be notified one month in advance, and get the chance to cancel your subscription before the price increase is activated.

Each account is designated for use by a single agency only. Sharing ( or re-selling) account logins is strictly prohibited, and any account found in violation of this rule will be subject to closure, with no refund. However, you are permitted to create sub-accounts for your assistants, workers, VA, as long as they are employed by your company.

If your card is declined or expired, your subscription wont cancel. You will be notified first, so you get a chance to correct it.

We will make three attempts to reach out to you. If there is no response by the third email, the account will be closed, and all data will be permanently lost.